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Shipping Policy – West & Willow

At West & Willow, we are dedicated to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed or shipped on weekends or public holidays.
Processing times may be extended during holidays, sales, or periods of high demand.

Shipping Times

Estimated delivery times are:

United States: 5–10 business days
Canada: 7–12 business days
United Kingdom: 5–10 business days
Europe: 7–15 business days
Australia & New Zealand: 7–15 business days
Other International Destinations: 10–20 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping fees are calculated during checkout based on the shipping destination and selected delivery method. Free shipping promotions may apply to eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking updates to become available.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees required by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. West & Willow is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Lost or Delayed Packages

If your order is significantly delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to help resolve the issue.